Terms of Service
These Terms of Service (“Terms”) are a binding agreement between you and Haylicity LLC, doing business as Haylicity (“Haylicity,” “we,” “us,” or “our”). They apply to haylicity.com, estimates, appointments, property services, memberships, payment links, and related communications. By requesting, purchasing, authorizing, or receiving services, you agree to these Terms and any written estimate, work order, membership description, or change order we provide.
1. Eligibility and Authority
You must be at least 18 and legally able to enter a contract. If you request service for a property you do not own, you represent that you have authority from the owner or responsible party to approve access, work, charges, and these Terms. You are responsible for coordinating with owners, occupants, guests, associations, and property managers.
2. Estimates, Scope, and Change Orders
Prices shown online are starting prices unless expressly stated as fixed. Final pricing may depend on inspection, property size and condition, accessibility, equipment, materials, contamination, code requirements, permits, urgency, and the actual work required. An estimate covers only the described scope and remains subject to any stated expiration date. Hidden or changed conditions may require a revised estimate or change order. We will seek authorization before materially expanding billable work, except where immediate action is reasonably necessary to protect people or property and you have authorized emergency work.
3. Scheduling, Access, and Site Conditions
Appointment windows are estimates. Weather, traffic, emergencies, supplier delays, safety conditions, and earlier jobs may affect arrival or completion. You must provide safe, lawful, timely access; accurate instructions; working utilities where needed; and disclosure of known hazards, animals, occupants, alarms, restricted areas, hazardous materials, structural defects, or other relevant conditions. We may pause or refuse unsafe, unlawful, inaccessible, or materially different work.
4. Customer Responsibilities
You are responsible for securing valuables, moving fragile items when requested, supervising children and pets, obtaining permissions or approvals, and following preparation and aftercare instructions. Unless included in writing, you are responsible for permits, association approval, utility service, code upgrades, specialty testing, engineering, mold or hazardous-material remediation, and restoration outside the agreed scope.
5. Payment Terms
Payment is due as stated in the estimate, invoice, checkout page, or membership terms. You authorize us and our payment processor to charge the payment method you provide for approved charges, recurring membership fees, taxes if applicable, and agreed adjustments. Deposits may be nonrefundable once materials are ordered or scheduling resources are committed, to the extent permitted by law. Past-due balances may result in suspended services and lawful collection costs. You must promptly raise a billing concern and work with us in good faith before initiating a chargeback. Payment processing is provided by Stripe or another provider under its terms.
6. Memberships and Automatic Renewal
Memberships automatically renew monthly at the price disclosed at signup until canceled. By enrolling, you authorize recurring charges to your saved payment method. Benefits apply only to the property and account identified at signup, are nontransferable, have no cash value, and do not roll over unless a written plan description says otherwise. Parts, materials, permits, major repairs, emergency premiums, specialty remediation, and services outside the plan are excluded unless expressly included.
You may cancel through the Stripe customer portal or by contacting us. Cancellation takes effect at the end of the current paid billing period; access and benefits continue through that date unless the plan is terminated for misuse or nonpayment. Except where required by law or expressly promised, partial-month refunds and credits are not provided. We may change membership pricing or benefits with reasonable advance notice, effective on a future renewal.
7. Cancellations, Rescheduling, and No-Show Access
Please provide at least 24 hours’ notice to cancel or reschedule. We may charge a disclosed cancellation, trip, or no-access fee when late cancellation, incorrect access information, or site conditions prevent work. Emergency or specially ordered work may have different terms disclosed before purchase. We may cancel or reschedule for safety, staffing, weather, nonpayment, or circumstances beyond our reasonable control.
8. Service-Specific Conditions
HVAC
Maintenance, cleaning, and diagnostics reduce risk but do not guarantee future performance or prevent every breakdown. Diagnostic findings reflect conditions reasonably observable at the visit. Repairs, refrigerant, parts, code corrections, permits, and manufacturer-warranty work are excluded unless written into the scope.
Bat and Wildlife Services
Wildlife work is subject to safety, season, access, and applicable law. We do not promise that wildlife can never return, particularly through new damage, excluded areas, neighboring structures, or openings outside the agreed scope. Exclusion warranties, if any, apply only as stated in writing. We do not perform unlawful or inhumane removal.
Attic and Insulation Work
Hidden contamination, moisture, pests, structural damage, wiring, ventilation defects, and inaccessible areas may change the scope or price. Testing, permits, disposal, repairs, and environmental remediation are excluded unless expressly included.
Handyman and Property Inspection Services
Visual property checks and handyman observations are limited to reasonably accessible conditions and are not a licensed home inspection, engineering opinion, environmental assessment, code certification, appraisal, or guarantee of future condition unless a separate written agreement expressly says otherwise. We do not open walls or perform destructive testing unless authorized.
Vacation Rental Services
Unless separately agreed in writing, we are not a property manager, security provider, insurer, emergency-response guarantor, or guest-screening service. The owner or manager remains responsible for licensing, taxes, platform rules, guest communications, occupancy, security, and legal compliance.
9. Photos and Service Records
You authorize us to create reasonable photographs, video, notes, and equipment records to prepare estimates, document conditions and work, support quality control, and resolve disputes. Public marketing use of identifiable people or private interior spaces requires permission, except as otherwise permitted by law. Our handling of personal information is described in our Privacy Policy.
10. Materials, Parts, and Third Parties
Parts and materials may be subject to manufacturer availability, substitutions of comparable quality, and manufacturer warranties. Manufacturer, platform, utility, and third-party provider terms may apply. We are not responsible for third-party products or services beyond rights we can lawfully pass through to you.
11. Limited Workmanship Warranty
Any workmanship warranty must be stated in the written estimate, invoice, or plan description. Unless a written warranty states otherwise, you must report a suspected workmanship issue within 30 days after completion and allow a reasonable opportunity to inspect and, if covered, correct it. Coverage excludes normal wear; abuse; neglect; misuse; unauthorized repairs; customer-supplied items; manufacturer defects; preexisting or concealed conditions; pests or wildlife entering through areas outside our scope; weather, flooding, power issues, structural movement; and failure to follow instructions. These limits do not reduce rights that cannot legally be waived.
12. Disclaimer
Except for express written warranties and rights that cannot be excluded by law, services and the website are provided “as is” and “as available.” We disclaim implied warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted website access, a particular savings amount, or that every latent defect or future problem will be identified or prevented.
13. Limitation of Liability
To the fullest extent permitted by law, Haylicity and its owners, employees, and contractors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost income, lost rent, lost bookings, loss of use, or lost data. Our aggregate liability arising from a claim will not exceed the amount you paid Haylicity for the specific service giving rise to that claim during the six months before the event. These limits do not apply where prohibited by law or to liability that cannot legally be limited.
14. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold Haylicity harmless from third-party claims, losses, and reasonable costs arising from your lack of authority, inaccurate information, unlawful instructions, unsafe site conditions you knew about and did not disclose, breach of these Terms, or misuse of our website or services. This does not require you to indemnify us for our own negligence or misconduct where prohibited.
15. Website Use and Intellectual Property
The website, branding, text, graphics, and original materials are owned by or licensed to Haylicity and protected by law. You may use the site only for lawful personal or business dealings with us. You may not disrupt the site, bypass security, scrape it at scale, introduce malicious code, impersonate another person, or use our content or marks without permission.
16. Disputes, Governing Law, and Venue
Please contact us first so we can try to resolve a concern in good faith. These Terms are governed by Florida law, without regard to conflict-of-law rules. Subject to any nonwaivable law, courts located in Osceola County, Florida will have exclusive jurisdiction and venue. Either party may pursue an eligible claim in small-claims court. Nothing in these Terms limits rights or remedies that cannot lawfully be waived.
17. Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, disaster, epidemic, labor or supply disruption, utility or internet failure, governmental action, civil disturbance, or inaccessible or unsafe property conditions.
18. Changes; Severability; Entire Agreement
We may update these Terms for future use of the website, services, or renewals by posting a revised effective date and providing additional notice where required. The Terms in effect when a service is purchased govern that service unless you agree to a change. If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. These Terms and the applicable written estimate, work order, membership description, and authorized change orders form the entire agreement regarding the service. A written service-specific term controls over a conflicting general term.
19. Contact
Haylicity LLC, Kissimmee, Florida · service@haylicity.com · (813) 285-2511