Privacy Policy
This Privacy Policy explains how Haylicity LLC, doing business as Haylicity (“Haylicity,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit haylicity.com, request an estimate, schedule or receive services, purchase a membership, use a payment or customer portal, or otherwise communicate with us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact information, such as your name, email address, telephone number, billing address, service address, and account details.
- Property and service information, such as property type, access instructions, requested services, estimates, appointments, maintenance history, equipment information, and photographs or video of areas relevant to the work.
- Transaction information, such as purchases, invoices, membership status, payment method type, and payment history. Payment card and bank information is processed by our payment providers, including Stripe; we generally do not receive complete card or bank-account numbers.
- Communications, including emails, texts, calls, forms, reviews, complaints, and customer-service records.
- Device and usage information, such as IP address, browser and device type, pages viewed, referring pages, approximate location, and cookie or analytics identifiers.
- Information from others, including a property owner, tenant, property manager, guest, referral partner, service provider, or publicly available source.
2. How We Use Information
We use information to:
- respond to inquiries; prepare estimates; schedule, provide, document, and follow up on services;
- process payments, subscriptions, refunds, invoices, and membership benefits;
- communicate about appointments, service status, account activity, safety, and customer support;
- maintain and improve our website, services, pricing, operations, and customer experience;
- protect customers, properties, workers, and our business; prevent fraud, abuse, and security incidents;
- comply with law, enforce agreements, resolve disputes, and establish or defend legal claims; and
- send promotional messages where permitted by law and consistent with your choices.
3. Legal Bases and Consent
Where applicable law requires a legal basis, we process information to perform a contract or take steps at your request, pursue legitimate business interests, comply with legal obligations, protect vital interests, or based on consent. You may withdraw consent at any time, but withdrawal does not affect prior lawful processing.
4. How We Share Information
We may disclose information to:
- Service providers and processors that support hosting, scheduling, communications, analytics, customer management, payment processing, accounting, security, and other business functions, including Webflow and Stripe;
- Technicians, subcontractors, and professional advisers when reasonably necessary to provide services or operate our business;
- Authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, customers, workers, or the public;
- Parties to a business transaction involving a merger, financing, acquisition, reorganization, or sale of assets; and
- Other parties at your direction or with your consent.
We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will provide legally required notices and choices.
5. Payments and Memberships
Payments and recurring memberships may be processed by Stripe or another payment provider under that provider’s own privacy terms. We receive transaction status and limited payment-related details needed to administer your purchase, membership, refunds, and customer support.
6. Cookies and Analytics
Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, understand usage, measure performance, and protect against fraud. You can control many cookies through your browser settings. Blocking cookies may affect site functionality. Where required, we will request consent before using non-essential cookies.
7. Email, Calls, and Text Messages
We may send transactional communications about inquiries, appointments, estimates, payments, memberships, and service updates. If you opt in to marketing texts, message frequency varies, message and data rates may apply, and consent is not a condition of purchase. Reply STOP to opt out or HELP for help. You may unsubscribe from marketing emails using the link in the message. We may retain opt-out records to honor your preferences.
8. Photographs, Video, and Property Documentation
We may photograph or record property conditions, equipment, work progress, completed work, and safety issues for estimating, service delivery, quality control, training, dispute resolution, and recordkeeping. We will not use identifiable images of you or the interior of your property for public marketing without permission, except as otherwise permitted by law.
9. Data Retention
We retain information only as long as reasonably necessary for the purposes described here, including to provide services, maintain warranties and business records, comply with tax and legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary by record type and legal requirements.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No transmission, storage, or security system is completely secure, and we cannot guarantee absolute security. Please use care when sending sensitive information.
11. Your Choices and Privacy Rights
You may ask to access, correct, or delete personal information we hold about you, or request information about our processing, by contacting us. Depending on your state of residence and applicable law, you may have additional rights to obtain a copy, restrict or object to processing, appeal a decision, or opt out of certain uses. We may verify your identity and may deny or limit a request where permitted by law. Authorized agents must provide proof of authority. We will not discriminate against you for exercising a privacy right.
12. Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child provided information to us.
13. Third-Party Sites and Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
14. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted here with a new effective date. Material changes may be communicated through additional notice where required.
15. Contact
For privacy questions or requests, contact Haylicity LLC at service@haylicity.com, call (813) 285-2511, or write to us in Kissimmee, Florida. To protect your privacy, please do not email payment-card numbers, bank-account numbers, Social Security numbers, or other highly sensitive information.